{"id":4978,"date":"2017-11-01T15:34:29","date_gmt":"2017-11-01T15:34:29","guid":{"rendered":"http:\/\/www.safehorizon.org\/?p=4978"},"modified":"2025-06-10T14:41:07","modified_gmt":"2025-06-10T18:41:07","slug":"services-for-affected-new-york-attack","status":"publish","type":"post","link":"https:\/\/www.safehorizon.org\/statements-and-press-releases\/services-for-affected-new-york-attack\/","title":{"rendered":"Safe Horizon Offers Services to Those Affected by the New York Attack"},"content":{"rendered":"<p><em>November 1, 2017<\/em><\/p>\n<p>On Tuesday, October 31<sup>st<\/sup>, eight people lost their lives in what Mayor Bill de Blasio describes as an \u201cact of terror.\u201d Many more were injured. At Safe Horizon, we are deeply saddened by this attack and our thoughts go out to the victims and their loved ones.<\/p>\n<p>We are working with the FBI and NYPD to provide support to those affected in the coming days and weeks in the following ways:<\/p>\n<ul>\n<li>Today, the FBI opened a <a href=\"http:\/\/www.fbi.gov\/tribecavictims\" target=\"_blank\" rel=\"noopener\">Victim Resource Center<\/a> at 1 Centre Street in lower Manhattan. A team of expert Safe Horizon victim advocates are there, along with other providers, offering crisis intervention, counseling, and practical assistance to those affected by the attack.<\/li>\n<li>Safe Horizon is partnering with a public school in the area whose students were exposed to this horrifying event. We are sending experienced social workers into the school to consult with personnel and work directly with students and parents to help them recognize and manage post-traumatic reactions they may experience &#8212; such as nightmares, anxiety, or avoidance of reminders of the attack.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">For many of us, this event can stir up strong feelings and memories. \u200eThe political climate may heighten feelings of isolation and vulnerability for immigrant and Muslim members of our communities.<\/p>\n<h2 style=\"text-align: center;\">Please don&#8217;t hesitate to contact Safe Horizon\u2019s Crime Victims Hotline at <a href=\"tel:+18666894357\">1-866-689-HELP (4357)<\/a> if you or someone you love needs additional support at this difficult time.<\/h2>\n","protected":false},"excerpt":{"rendered":"<p>For those affected by the NYC &#8220;act of terror&#8221;, we are offering emotional support, mental health treatment, crime victims\u2019 compensation, and related services.<\/p>\n","protected":false},"author":13,"featured_media":{"id":9685,"alt_text":"Support children and families in domestic violence shelters","caption":"Peggy Duffy Memorial fund","description":"Support children and families in domestic violence shelters","media_type":"image","media_details":{"width":512,"height":512,"file":"2022\/07\/Safe-Horizon-Flower-Logo_TransparentThumbnail.png","filesize":31715,"sizes":{"medium":{"file":"Safe-Horizon-Flower-Logo_TransparentThumbnail-300x300.png","width":300,"height":300,"mime-type":"image\/png","filesize":18595,"source_url":"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2022\/07\/Safe-Horizon-Flower-Logo_TransparentThumbnail-300x300.png"},"thumbnail":{"file":"Safe-Horizon-Flower-Logo_TransparentThumbnail-150x150.png","width":150,"height":150,"mime-type":"image\/png","filesize":8008,"source_url":"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2022\/07\/Safe-Horizon-Flower-Logo_TransparentThumbnail-150x150.png"}},"image_meta":{"aperture":"0","credit":"","camera":"","caption":"","created_timestamp":"0","copyright":"","focal_length":"0","iso":"0","shutter_speed":"0","title":"","orientation":"0","keywords":[]}},"post":9684,"source_url":"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2022\/07\/Safe-Horizon-Flower-Logo_TransparentThumbnail.png"},"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2013],"tags":[763,397,767,765],"class_list":["post-4978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-statements-and-press-releases","tag-act-of-terror","tag-families-of-homicide-victims","tag-homicide","tag-shooting","issue-victims-of-other-abuse"],"acf":{"page_header_title":"","page_header_image":false,"original_url":"","related_initiative_title":"How do we help survivors of crime?","related_initiative_link":"\/get-help\/victims-of-other-abuse\/","related_initiative_link_text":"Learn about our services","featured_posts":[{"ID":4171,"post_author":"13","post_date":"2017-03-17 19:45:47","post_date_gmt":"2017-03-17 19:45:47","post_content":"<img class=\"aligncenter size-full wp-image-4173\" src=\"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2017\/03\/Heidy-Crime-Victims-Hotline-Client-Advocate-Specialist.png\" alt=\"Heidy Crime Victims Hotline Client Advocate Specialist\" width=\"376\" height=\"500\" \/>\r\n\r\n<em>By Dana Rosenwasser\r\nMarch 17, 2017<\/em>\r\n\r\nFor victims of crime, help is just a phone call away. Safe Horizon operates three confidential 24-hour hotlines that are open seven days a week, 365 days a year. Heidy is one of the Client Advocate Specialists at our <a href=\"https:\/\/www.safehorizon.org\/hotlines\/\">Crime Victims Hotline<\/a>, <a href=\"tel:+18666894357\">866-689-HELP (4357)<\/a>, where she guides victims of any form of abuse or crime in obtaining help and services.\r\n\r\nHeidy's warm personality radiates through the calm and friendly tone of her voice. This invaluable quality is especially important since hers may be the first voice a victim of abuse hears when they call our Crime Victims Hotline.\r\n\r\nOften, a survivor's journey to safety and healing begins with a phone call. Heidy is knowledgeable about emergency and long-term resources available from Safe Horizon and other agencies. \"<em>Although many callers have experienced domestic violence, we get calls from people of all genders and ages who need help with many different types of crime.<\/em>\" She explains. \"<em>For example, they have experienced a hate crime or had their property stolen.\" <\/em>\r\n\r\n<img class=\"aligncenter size-full wp-image-4172\" src=\"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2017\/03\/Heidy-Crime-Victims-Hotline-Client-Advocate-Specialist-2.png\" alt=\"\" width=\"750\" height=\"445\" \/>\r\n<h1>How Do Our Hotline Specialists Help?<\/h1>\r\nSince every Hotline call is different, Heidy cites mindfulness as a crucial way to improve her response to the variety of concerns crime victims may have. Crime victims often experience trauma, which can elicit different physical and emotional reactions. These reactions can include body aches and pains, heart palpitations, fear, anxiety and hypervigilance. \"<em>Based on what clients present, I analyze the risk and help them prioritize what is most important at that second.\"<\/em> She says. <em>\"I then offer them information and available resources based on their concerns.\"<\/em>\r\n\r\nHeidy stresses that meeting a client where they are is fundamental to helping victims of abuse. That means being non-judgmental and pursuing remedies that suit a crime victims\u2019 circumstances. \"<em>Especially when someone is in crisis, it can be hard to figure out where to go or what to do. It's my job to know about all of the services Safe Horizon offers and help the client choose what is right for them. That can be the beginning of the road to healing.\"<\/em>\r\n<h1>How Heidy Became an Advocate<\/h1>\r\nHeidy found her calling as a high-school student when she was personally affected by domestic violence in her community. \"<em>Domestic violence was something that I saw around me.\u201d <\/em>She explains.<em> \u201cI knew then that I wanted to pursue a career where I could make a difference by helping survivors of crime and abuse.\u201d<\/em>\r\n\r\nWhile pursuing a degree in Criminal Justice at Morrisville State College, Heidy volunteered at a domestic violence hotline. That's where she heard about Safe Horizon. This experience helped Heidy become attuned to victims' needs without ever meeting them. \"<em>If I put myself in a survivor\u2019s shoes, I often realize that this person is telling a complete stranger their whole life's story.\"<\/em> She says. <em>\"That instantly forms a kind of trusting bond. It's amazing because abusers often break trust, so it goes to show you how resilient someone has to be to call our Hotline and ask for help.\"<\/em>\r\n<h1>The Crime Victims Hotline\u2019s Impact<\/h1>\r\nIn 2016, our Crime Victims Hotline answered 9,354 calls from people in crisis. One of your friends or neighbors could have been part of these staggering statistics. If you, or someone you know, have been impacted by crime and would like to talk to someone to find help and options, please call <a href=\"tel:+18666894357\">866-689-HELP (4357)<\/a>. Dedicated advocates like Heidy are standing by right now to help.\r\n<h2 style=\"text-align: center;\"><a href=\"https:\/\/www.safehorizon.org\/donate-now\/\">Your help ensures that Advocates like Heidi are able to answer the calls of victims of crime or abuse 24 hours a day. <\/a><\/h2>\r\n<h2 style=\"text-align: center;\"><a href=\"https:\/\/www.safehorizon.org\/donate-now\/\">Please consider a donation to Safe Horizon.<\/a><\/h2>\r\n<a href=\"https:\/\/www.safehorizon.org\/donate\/\"><img class=\"aligncenter size-full wp-image-4183\" src=\"https:\/\/www.safehorizon.org\/wp-content\/uploads\/2017\/03\/2017-Donate-Button-Final-1.png\" alt=\"2017-Donate-Button-Final\" width=\"238\" height=\"82\" \/><\/a>\r\n\r\n&nbsp;\r\n\r\n&nbsp;\r\n\r\n&nbsp;","post_title":"A Friendly Voice at the Crime Victims Hotline","post_excerpt":"How do Crime Victims Hotline specialists help victims of crime or abuse? Meet Heidy, a Client Advocate Specialist who guides people in obtaining help and services.","post_status":"publish","comment_status":"open","ping_status":"open","post_password":"","post_name":"crime-victims-hotline-heidy","to_ping":"","pinged":"","post_modified":"2025-06-10 13:36:39","post_modified_gmt":"2025-06-10 17:36:39","post_content_filtered":"","post_parent":0,"guid":"http:\/\/www.safehorizon.org\/?p=4171","menu_order":0,"post_type":"post","post_mime_type":"","comment_count":"0","filter":"raw"}],"title_font_size":"42","page_header_excerpt":"","sub-headline_placement":false,"custom_scripts":false,"show_author_bio":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Safe Horizon Offers Services to Those Affected by the New York Attack<\/title>\n<meta name=\"description\" content=\"For those affected by the NYC &quot;act of terror&quot;, we are offering emotional 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